A Welcome Shift in Mortgage Privacy — What the New Law Means for Homebuyers
Protecting Privacy, Elevating Trust in the Mortgage Process
When homebuyers embark on the journey toward owning a home, the excitement is often overshadowed by unwanted calls, texts, and emails from lenders they've never heard of. These come from "trigger leads"—generated when credit agencies sell personal data the moment you apply for a mortgage.
Thankfully, new legislation has put a stop to that. The Homebuyers Privacy Protection Act (H.R. 2808), signed into law on September 5, 2025, now restricts how and when trigger leads can be shared. Lenders may only receive your data with explicit consent, or if they're your current lender, mortgage servicer, or already share a banking relationship with you.
Why This Is Important
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Less Marketing Overwhelm — fewer unsolicited offers cluttering your inbox or inbox.
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Greater Control Over Your Data — your personal info won't be automatically shuffled around without your permission.
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Trust-Focused Relationships — professionals can now compete on transparency and client-centered service—not mass outreach.
Steps Borrowers Can Take to Protect Their Information
Beyond the law itself, here's what borrowers can proactively do:
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Opt Out of Prescreened Credit Offers
Visit OptOutPrescreen.com or call 1-888-567-8688 to stop firm offers of credit & insurance for five years—or permanently.
OptOutPrescreen
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Register with the National Do Not Call List
Visit donotcall.gov to reduce telemarketing calls (especially helpful during the mortgage application process).
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Request Privacy Restrictions from Your Lender or Servicer
Ask how they handle your data and request limits on third-party sharing wherever possible.
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Consider a Credit Freeze or Fraud Alert
These don't affect legitimate mortgage credit pulls, but they can help reduce other unwanted solicitations.
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Stick to Trusted Websites
Avoid filling out mortgage forms on unfamiliar aggregator sites—they may resell your information.
Privacy Election Links: Top 5 Mortgage Servicers
To make it even easier, here are direct links for major servicers where borrowers can manage privacy or opt-out of information sharing:
| Mortgage Servicer |
How to Opt Out / Privacy Management |
| Wells Fargo |
View privacy preferences and adjust sharing in your online banking profile ("Privacy Preferences") wellsfargo.comwellsfargo.com |
| Chase (JPMorgan) |
Call 1-888-868-8618 or visit their privacy preferences online to limit sharing Chase+1 |
| Lakeview Loan Servicing |
Use their "Privacy Opt-Out Preferences" page to restrict affiliate and third-party marketing Lakeview+1 |
| LoanCare (FNF) |
Send an "opt-out" request per directions in their privacy policy to avoid affiliate marketing Loan Servicing Solutions |
| Movement Mortgage |
Use their Opt-Out Policy via their Privacy Policy page to limit information sharing under GLBA movement.com |
Summary & Takeaway
The Homebuyers Privacy Protection Act empowers homeowners and homebuyers with enhanced privacy. While the law delivers significant protections, borrowers who take action—like opting out of preapproved offers or requesting privacy limits—gain even greater control.
As a real estate professional, you can lead the way: educate clients on these protections, guide them through the opt-out process, and earn trust through transparency—not volume outreach.